KCTV 5 Investigates

Olathe family’s minivan catches fire while driving; not covered by warranty

Olathe family’s minivan catches fire while driving; not covered by warranty

OLATHE, KS (KCTV) An Olathe family says they are disappointed in Toyota’s final response to a fire which totaled their 2017 Sienna minivan.“I have a warranty! It’s supposed to be under warranty,” Janna Klinkhardt said.Toyota says the fire is not covered under that bumper to bumper warranty because they can’t find any defect. In a… ... Continue Reading
Cleaver requests congressional hearing following reports of banks asking customers about citizenship status

Cleaver requests congressional hearing following reports of banks asking customers about citizenship status

KANSAS CITY, MO (KCTV) A KCTV5 News investigation into banking practices by Bank of America hit a nerve with many of you who we’ve heard from since our initial report.We’re hearing from customers almost every day now who are furious after finding out their accounts had been frozen without warning.After our investigation, we heard from… ... Continue Reading
Kansas City man questions city repair job that followed botched city project

Kansas City man questions city repair job that followed botched city project

KANSAS CITY, MO (KCTV) Michael O’Bar is frustrated with a recent city repair job that followed a botched city project.The problems started when city crews went digging for a manhole in his front yard. No manhole was ever found.Crews left, closed the project and left the O’Bars with a giant hole. Additionally, workers hauled away the… ... Continue Reading
Cell phone repair leads to 'phone number swap' and racist text messages

Cell phone repair leads to 'phone number swap' and racist text messages

BLUE SPRINGS, MO (KCTV) A Blue Springs family is furious with Sprint after a cell phone repair went horribly wrong.Almitra Busan says somehow her phone number was removed from her device and given to another customer who decided to send hateful nasty messages to her contacts posing as her.“I thought how could this be happening?… ... Continue Reading
Kansas City college student describes the copay that almost killed her

Kansas City college student describes the copay that almost killed her

KANSAS CITY, MO (KCTV) The price of insulin has skyrocketed, and what some diabetics do to get the medicine they need is simply heartbreaking and awful.“This is not something that’s negotiable. It’s not something I’m using for fun. It’s not something I can choose whether or not to use, I have to use it. It… ... Continue Reading
Wyandotte County prosecutor wants to review old convictions; law enforcement pushes back

Wyandotte County prosecutor wants to review old convictions; law enforcement pushes back

KANSAS CITY, KS (KCTV) A new letter from law enforcement across Kansas City, KS reveals hard feelings that had developed between the local prosecutor who wants to review old convictions and the city's police chief.Police Chief Terry Zeigler and the Wyandotte County Sheriff Don Ash question a new plan to review old convictions.District Attorney Mark… ... Continue Reading
Missouri family questions state's child abuse hotline after reporting allegations

Missouri family questions state's child abuse hotline after reporting allegations

KANSAS CITY, MO (KCTV) A Missouri family questions what really happens when people call the state's child abuse hotline for help.They reported allegations of abuse and are stunned at the lack of response and investigation. The family says they’ve made repeated calls to the hotline, the social worker assigned and even the county supervisor. More… ... Continue Reading
Student accused of being drunk at school; parents say breathalyzer clears him

Student accused of being drunk at school; parents say breathalyzer clears him

KANSAS CITY, MO (KCTV) A Jackson County family says their elementary-aged son was accused of being drunk at a Fort Osage school but it’s now obvious a mistake was made.“No way, no way!” the boy’s mother, Stacey Gardner, exclaimed about her son Erik.Gardner said her family doesn’t even keep alcohol in their home, so when… ... Continue Reading
Blue Springs mom fought KIA and won with help from KCTV5

Blue Springs mom fought KIA and won with help from KCTV5

BLUE SPRINGS, MO (KCTV) A Blue Springs mom fought KIA and won with the help of KCTV5 News Investigations.Angie Hart originally contacted KCTV5 about a recall that didn’t include her specific engine size, and she was out of options.“There are hundreds of complaints out there it’s not just me. It’s not just happening to one KIA… ... Continue Reading
Some warranties may be more strict that you might assume

Some warranties may be more strict that you might assume

KANSAS CITY, MO (KCTV) The next time you invest in a big ticket item, like a new piece of furniture, you might want to take a close look at the fine print.Some warranties may be much more strict that you might assume.That was the case with a La-Z-Boy recliner purchased by Jim and Joan Nutter,… ... Continue Reading
Kansas City woman fights home warranty company; wins with help of KCTV5

Kansas City woman fights home warranty company; wins with help of KCTV5

KANSAS CITY, MO (KCTV) A Kansas City woman warns it’s easy to pay a monthly payment for a home warranty but getting any real response when an appliance breaks down is a mess.Louella Henderson’s battle with Choice Home Warranty began when her air conditioner broke down.The company sent a technician to her home who filled… ... Continue Reading
KCTV5 INVESTIGATES: Just how easy it is to get stuck with someone else’s bill

KCTV5 INVESTIGATES: Just how easy it is to get stuck with someone else’s bill

KANSAS CITY, MO (KCTV) Before you pay your next power bill, you should find out just how many power bills your name is on.Your name could be listed as a “responsible customer” on multiple bills and you have no idea.Preston Smith received a bill for his home in Missouri, and for the first time after… ... Continue Reading
Apps making it easier for predators to target children

Apps making it easier for predators to target children

KANSAS CITY, MO (KCTV) Parents may be familiar with apps like Twitter, Facebook and Instagram, but keeping up with the endless new apps coming out every day is tough.That means tracking your child’s activity on those apps is difficult.One Raymore family found out about the dangers of one app when a suspicious 32-year-old man connected… ... Continue Reading
Confide app cracked by Colorado man in spare time

Confide app cracked by Colorado man in spare time

FAIRWAY, KS (KCTV) The Confide messaging app that has been the source of so much controversy may have another problem -- security.Confide is a multi-million dollar app. It promises privacy and encryption. App makers say the information self-destructs once the message is read.But a Colorado man, who tested out the app in his spare time,… ... Continue Reading
Woman seeks apology after government workers caught shaming family

Woman seeks apology after government workers caught shaming family

JEFFERSON CITY, MO (KCTV) A Missouri mother was laughed at and ridiculed by a government worker when she called in for food stamps.The conversation was recorded and turned it over to KCTV5 News.The mom who called in has an app on her phone that automatically records every phone call. She didn’t hang up because she… ... Continue Reading
KCTV5 Investigation: Parents sue school district after kids handcuffed

KCTV5 Investigation: Parents sue school district after kids handcuffed

ST. JOSEPH, MO (KCTV) A KCTV5 News Investigation brings you disturbing details of multiple lawsuits all filed against the same school district accusing them of bullying children.Families are now demanding they be held accountable for handcuffing their children. The parents agreed to speak with KCTV5 but asked we not use their names, saying their kids… ... Continue Reading
Moving nightmare: Kansas City family says movers stole all their belongings

Moving nightmare: Kansas City family says movers stole all their belongings

KANSAS CITY, MO (KCTV) Never has anyone ever said moving is fun.It can be a personal hell for many, but your average nightmare moving experience could be worse. Just ask the Keith family. Erica Keith posted a video on her Facebook page commiserating over the ordeal that has been her experience with a moving company called Public… ... Continue Reading
Missouri mother says extreme case of bullying nearly killed her son

Missouri mother says extreme case of bullying nearly killed her son

FAUCETT, MO (KCTV) Extreme bullying and sexual assault may happen in schools more often than you think. Jessica Barker did not expect her son to be a victim. Alex was a student at Mid-Buchanan High School where he played football, wrestled and was a top student with a 4.6 GPA. Over the course of more… ... Continue Reading
The truth behind social media reputations: Does anyone really care?

The truth behind social media reputations: Does anyone really care?

KANSAS CITY, MO (KCTV) How much do you trust those online reviews?It’s impossible to make everyone happy, but sometimes what a stranger writes online makes you think twice.Overland Concrete is a small company. They rely on keeping customers happy and having a solid reputation."I realized we had this Google review," said Carol Brown with Overland… ... Continue Reading
Criminals are stealing millions a year from America's elderly

Criminals are stealing millions a year from America's elderly

KANSAS CITY, MO (KCTV) Scammers stole a billion dollars from Americans last year.There were $300 million swiped through phone-based scams, but online fraud and email frauds are lucrative too, which racked up more than $100 million apiece.Scammers love to target senior citizens, because they believe seniors are trusting and have nest eggs. But, some are… ... Continue Reading